Norman Castellano, MD

Patient Centered Medical Home Report Card
Florida Medical Clinic Primary Care Tampa
Dr. Richard Bymaster, Dr. Norman Castellano, Dr. Jessica Valenti, Dr. Shaily Shah, Bhumika Patel, PA, Cristina Relihan, PA
2019

Same day appointment availability
The number of same day appointments the department has available each month. Patients who can get an appointment the same-day they request for one, have better patient satisfaction and fewer visits to the hospital/urgent care.

Hospital Follow-up Within 14 Days of Discharge
Percentage of patients who were seen by their primary care provider (PCP) within 14 days of a hospital discharge. Following up with a PCP has been linked to reducing re-admission to the hospital.

Breast Cancer Screening
Percentage of female patients 50 to 74 years old who had a mammogram. Early detection is important to prevent the spread of breast cancer.

Colorectal Cancer Screening
Percentage of patients 50 to 75 years old who had an appropriate form of colorectal cancer screening. Early detection key to surviving the disease.

Diabetic Poor Control Hemoglobin A1c > 9.0
Percentage of patients 18-75 years of age with diabetes who had hemoglobin A1c > 9.0% during the measurement period. A hemoglobin A1c of >9.0% represents poor blood sugar control; therefore, the lower the value, the better. Patients who have a low hemogoblin A1c are less likely to suffer the side effects of diabetes

Influenza Vaccine
Percentage of patients 6 months or older who had an influenza immunization. Vaccination is a proven method to prevent the spread of the flu

Pneumonia Vaccine
Percentage of patients 65 years of age and older who have ever received a pneumococcal vaccine. Vaccination is a proven method to prevent the spread of pneumonia

Depression Screening and Follow-up
Percentage of patients 13 and old who received a depression screening and a follow-up plan if the patient tested positive for depression. Depression is often missed or overlooked, annual screenings enables health care providers to detect and treat depression.

Advanced Care Planning
Percentage of patients aged 65 years and older who have an advance care plan or surrogate decision maker documented in the medical record or documentation in the medical record that an advance care plan was discussed but the patient did not wish or was not able to name a surrogate decision maker or provide an advance care plan.

Urgent Care Utilization During Office Hours (M-F 8AM-5PM)
Percentage of patients who had an Urgent Care Visit during their PCP’s normal office hours (Monday – Friday; 8:00AM – 5:00PM). Patients who seek care from other providers, such as urgent care, during their PCP’s normal office hours may indicate the PCP does have enough appointment access, or the patient’s perception is their PCP does not have adequate availability. The lower the number, the better.

Admits per 1,000
Number of patients admitted to the hospital per 1,000 patients. The lower the number, the better.

Patient Satisfaction
A survey administered quarterly to analyze the overall patient experience at Florida Medical Clinic.