Frequently Asked Questions

I'm a new patient. How can I complete my new patient paperwork before my appointment?

To help you prepare for your first appointment at Florida Medical Clinic Orlando Health, please click here to download our New Patient Paperwork.

Please note : various FMC departments have specific paperwork for new patients in addition to the form above. Please visit our main Patient Forms page to view and download all other types of patient paperwork for specific departments and providers.

Does Florida Medical Clinic Orlando Health accept my insurance?

Florida Medical Clinic Orlando Health participates with most major insurance carriers. To view a list of all insurance carriers, please visit our Accepted Insurances page here. From there, you will be able to select your Insurance carrier and view a list of all Florida Medical Clinic Orlando Health providers that accept your insurance, including primary and specialty care providers.

How do I find a doctor or specialist that accepts my insurance?

To search for a doctor by insurance, please visit our “Find a Doctor” page here. You will be able to customize your search by various additional filters, including zip code, city, specialty or doctor name.

How do I pay my bill online?

You can pay your bill electronically by visiting our secure payment website here. We provide this service to you at no charge, so you can access and pay your medical bills online conveniently and securely. If you have any questions regarding your medical bill, please contact us by calling (800) 894-7090 from 8:00 am – 5:00 pm, Monday-Friday.

I have a question about my bill. How do I contact the Billing Department?

For questions regarding your medical bill, please contact our Billing Department at (813) 528-4979, Monday – Friday from 8am to 5pm.

How do I sign into the Patient Portal?

For information on your Florida Medical Clinic Orlando Health Patient Portal, please visit this page on our website here.

I’m having trouble with the Patient Portal. Who can help me?

For questions or issues regarding your Patient Portal, such as difficulties logging in, please contact our Patient Portal Support team at (813) 778-0140. Support hours are Monday – Friday, 8am to 5pm.

Can I request an appointment online?

Yes! You can request an appointment with any of our Florida Medical Clinic Orlando Health doctors online via our website by visiting our “Request Appointment” page here. Online appointment requests are available 24 hours a day, 7 days a week.

Does Florida Medical Clinic Orlando Health offer Video Visits / Telemedicine services?

Yes! Florida Medical Clinic Orlando Health is excited to announce secure and convenient video visits for both new and existing patients. Video visits provide the same high-quality medical care you’re used to in the clinic, without having to take time off work or find a sitter to see us.

Please visit our Telemedicine page to request a virtual visit.

How do I learn more about employment opportunities at Florida Medical Clinic Orlando Health?

You can view a list of open career opportunities and apply now by visiting the Careers section of our website here.

I have an upcoming surgery at the FMC Ambulatory Surgery Center. How do I complete my pre-operative registration paperwork?

To complete your registration paperwork, please visit the One Medical Passport website here to get started.

Need Help?

Tampa Surgery Center Patients
Call: (813) 978-1494

Zephyrhills Surgery Center Patients
Call: (813) 780-8266

Business hours for the Surgery Centers are Monday through Friday, 7:30am – 4:30pm

How do I submit feedback to Florida Medical Clinic Orlando Health?

We love hearing from our patients. Please visit our Feedback Form here to let us know how we’re doing.

I have a question about the website. Who can help me?

For technical support with the Florida Medical Clinic Orlando Health website, please contact the Marketing Department at (813) 712-1611 or by emailing marketing@floridamedicalclinic.com

Please note: support contact above is for questions regarding the main Florida Medical Clinic Orlando Health website (www.floridamedicalclinic.com), not the Patient Portal.